• Phone: +1 (786) 732 4660
  • jcollins@ingsecol-latam.com
  •  MIAMI, FLORIDA

DATA PROCESSING

PRIVACY POLICY


This Privacy Policy establishes the terms under which INGSECOL LATAM Avenida Calle 72 #65b-31 Bogotá Colombia uses and protects the information that is provided by its users when using its website. INGSECOL LATAM is committed to the security of its users’ data; therefore, when we ask you to fill in personal information fields by which you may be identified, we do so ensuring that such information will only be used in accordance with the terms of this document. INGSECOL LATAM will collect information from your computer, tablet, smartphone, or any other device used to access our website, in accordance with the provisions set forth in this policy.



DEFINITIONS

 

1. Security breach: Unauthorized access to data contained in electronic form that includes personal information. Good faith access to personal information by employees or agents of authorized entities does not constitute a security breach, provided that the information is not used for a purpose other than the one authorized.

2. Authorized entity: Company, partnership, corporation, trust, estate, cooperative, association, or business entity that acquires, maintains, stores, or uses personal information. For the purposes of this policy, INGSECOL shall be considered an authorized entity.

3. Customer records: Refers to any material in which personal information is recorded or stored by any means, including written or spoken words, graphically represented, printed, or transmitted electronically, which is provided by a person in the State of Florida to an authorized entity for the purpose of purchasing or leasing a product or obtaining a service.

4. Data in electronic format: Any data stored electronically or digitally within a computer system or other database, including mass storage devices.

5. Personal information: Refers to any of the following:

A. A person’s name or first initial and last name in combination with one or more of the following data elements for that person:

1- Social Security number.
2- Driver’s license or identification card number, passport number, or other similar number issued by the government and used to verify identity.
3- Financial account number or credit or debit card number, in combination with any access code or password required to allow access to the person’s financial account.
4- Information related to an individual’s medical history, physical or mental condition, medical treatment, or diagnosis by a healthcare professional.
5- Username or email address, in combination with a password or security question and answer that allows access to an online account.

6. Third party: Entity that has been contracted to maintain, store, or process personal information on behalf of an authorized entity.


 

INFORMATION WE COLLECT

 

1. INFORMATION PROVIDED BY THE USER:

We collect information that the user voluntarily provides when contacting us directly, either by sending us a question, request, or comment via email, or by submitting a request through the channel provided on our website in the “Contact Us” section. Generally, we collect one or more of the following personal data when the user makes a direct inquiry about our products or services:

1. Name
2. Email Address
3. Phone Number
4. Mobile Number
5. Profession, position, gender
6. Purchase order

2. TRANSACTIONAL INFORMATION:

When necessary, specific information may be required to process an order or carry out delivery or billing. We will collect information that the user voluntarily provides during the purchase process of any of our products in order to complete the transaction:

1. Name
2. Email Address
3. Phone Number
4. Mobile Number
5. Purchase order
6. Billing and delivery address
7. Bank account information and payment methods

When payments are processed by third parties (e.g., PayPal), the user must review the privacy policies of such parties in order to obtain more information about the data they collect and how it is processed.

3. INFORMATION COLLECTED AUTOMATICALLY:

When the user accesses or uses our website, INGSECOL LATAM automatically collects the following information through Cookies (see the Cookies section):

1. Usage data: Includes information about how the user uses the website, such as frequency, usage patterns, or most viewed products. IP address, browser type, operating system, referral URL, device information (e.g., device ID), clicked links, search terms, time zone.
2. Location information: We will collect information about the user’s location, and depending on the permissions enabled on the device, the location may be identified, for example, through GPS or Bluetooth.

 

 

USE OF THE COLLECTED INFORMATION

 

The INGSECOL LATAM website uses the information in order to provide the best possible service, particularly to keep a record of users, orders when applicable, and to improve our products and services. Periodic emails may be sent through our site with special offers, new products, and other advertising information that we consider relevant to the user or that may provide some benefit. These emails will be sent to the address provided by the user and may be canceled at any time.

User information may be used to:

1. Verify the user’s identity and manage site access.
2. Provide products or services according to user preferences.
3. Provide customer service.
4. Understand and respond to user requests, questions, or comments.
5. Manage customer relationships through notifications of policy changes, survey invitations, web content, newsletters, news, announcements, promotions, offers, events, and advertising via email, phone, or text messages.
6. Manage our business and website, including data and trend analysis, website usage, system maintenance, and server compatibility.
7. Research and develop new services.
8. Measure or understand the effectiveness of advertising offered to users.
9. Improve and enhance existing products and services.

INGSECOL LATAM is highly committed to fulfilling its obligation to keep your information secure. We use the most advanced systems and constantly update them to ensure there is no unauthorized access.

COOKIES

A cookie is a file created by the website and sent to request permission to be stored on the user’s computer or device. When accepted, the cookie is created and serves to collect information regarding web traffic, user activity while browsing a website, preferred language, among others, and also facilitates future visits to recurring websites. Cookies also allow websites to recognize users individually and therefore provide a personalized service based on browsing patterns.

The INGSECOL LATAM website uses cookies to remember user preferences, market products and services, count website visits, assist with access to services offered on the site, and for authentication purposes. This information is used solely for statistical analysis and is later permanently deleted.

The user may delete cookies at any time from their computer. To remove cookies placed on a computer or device, the user can configure their internet browser to reject, accept, or delete cookies from our sites. However, cookies help provide better website service and do not give access to information or documents stored on the user’s device unless the user chooses to provide it directly.

You may accept or decline the use of cookies; however, most browsers automatically accept cookies to provide better web service. You may also change your computer settings to decline cookies. If declined, you may not be able to use some of our services.

INFORMATION THAT CANNOT BE CONSIDERED PERSONAL

 

Information about a person that has been made publicly available by a federal, state, or local government entity shall not be considered personal information. The term also does not include information that is encrypted, secured, or modified by any method or technology that removes personally identifiable elements or otherwise renders the information unusable.

LINKS TO THIRD PARTIES

 

This website may contain links to other sites that may be of interest to the user. Once the user clicks on these links and leaves our site, we no longer have control over the site to which the user is redirected and therefore are not responsible for the terms, privacy, or data protection practices of such third-party sites. These sites are subject to their own privacy policies, and it is recommended that users review them to confirm their agreement.

CONTROL OF YOUR PERSONAL INFORMATION

 

At any time, the user may restrict the collection or use of personal information provided to our website. To do so, the user may send an email to: sales@ingsecol-latam.com, requesting the prohibition or limitation of the use and collection of their information. Each time a form is requested, the user may check or uncheck the option to receive information by email. If the option to receive our newsletter or advertising has been selected, it may be canceled at any time. INGSECOL LATAM will not sell, transfer, or distribute collected personal information without your consent.

INGSECOL adopts reasonable measures to help protect personal information provided by users from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, it should be noted that Internet or email transmissions are not completely secure or error-free. In particular, emails may not be secure; therefore, users should take special care when deciding what information to send to INGSECOL LATAM via email. If you have any questions about security on our sites, please contact us at: sales@ingsecol-latam.com

When the company becomes aware of a security breach, it will notify the competent authorities within a maximum of 30 days, in the event that 500 or more persons in the State of Florida are affected, and will also take the necessary actions to remedy the breach and protect the information.

Likewise, if the company becomes aware of a security system failure resulting in a security breach, it will notify the user physically or electronically within a maximum of 30 days from the date the breach is discovered. By using the sites or providing personal information, the user agrees that the company may communicate electronically or send written communications regarding security, privacy, and administrative issues related to website use. The company may post a notice on its websites in the event of a security breach.

User notification regarding a security breach will include:

1. The date, estimated date, or estimated date range of the security breach.
2. A description of the personal information that was accessed or reasonably believed to have been accessed as part of the breach.
3. Information the person may use to contact the covered entity for more information about the breach and the personal information maintained.

If a federal, state, or local agency determines that notifying users would interfere with a criminal investigation, notification will be delayed upon written request of the agency for the specific period it deems reasonable. Likewise, if the agency revokes or extends such delay through written request, INGSECOL will refrain from notifying users as described herein.

PERSONAL DATA OF MINORS

 

Users under 18 years of age may not submit personal information on any website. INGSECOL LATAM does not request or collect information from underage visitors. If you are under 18, do not submit any information on our website. If INGSECOL LATAM becomes aware that a user under 18 has provided personal information, such information will be deleted. INGSECOL LATAM encourages parents and guardians to monitor their children’s online activities.

INGSECOL LATAM reserves the right to change the terms of this Privacy Policy at any time and will inform users through its website ingsecol-latam.com